As this was my first experience, I was unbelievably anxious. I was often surprised by how time consuming the process was and the procedural stuff was confusing. Dakota answered each question I had and always responded to my anxious inquiries in a timely way and without judgment. I am grateful for his willingness to go above and beyond in trying to remedy my situation in a timely way, and am indebted due to such a positive outcome (case was dismissed). Also, his humor helped ease an experience that’s easily overwhelming. I’d gladly recommend him!